Return & Refund Policy

This policy applies to all purchases made on thetumblershack.com.

Key Rules

• Customized or personalized items are non‑returnable.
• Return/refund requests must be made within 14 days of delivery.
• Proof of purchase is required.

Eligibility

Eligible: Unused, undamaged items in original packaging, returned within 14 days.

Not eligible: Customized items, used/damaged items, missing packaging/tags, and final‑sale items.

How to Request a Return

Email info@thetumblershack.com with:

• Order number
• Item name/SKU
• Photos (if applicable)
• Reason for return

Wait for return authorization before shipping items back.

Return Shipping

• If we made an error (wrong/defective/damaged item), we cover return shipping.
• For all other returns, the customer pays return shipping.
• We recommend a trackable shipping service.

Refunds

• Refunds are issued 7–14 business days after inspection.
• Original shipping charges are non‑refundable unless the issue was our error.

Exchanges

Handled as a return plus a new order. If the issue was our error, we cover reasonable shipping differences.

Defective or Damaged Items

Contact us within 14 days with photos. We will arrange a replacement or refund after verification.

Order Cancellations

Orders can be canceled only while still processing. Once shipped, the return process applies.

Chargebacks

Please contact us before initiating a chargeback to avoid delays.

Contact

Email: info@thetumblershack.com
Return address: Provided after authorization